Frequently Asked Questions
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Still have questions? Email us or reach out at 1-855-918-BABY.
For Expecting Parents
General
Getting Started
Account Management
Building Your Registry
Adding Gifts From Other Stores
- How can I add individual items from another store to my Zola Baby registry?
- How do we edit gifts added from another registry?
- How do friends & family purchase gifts added from our other stores on Zola Baby?
- Can friends & family remove an item from my Zola Baby registry if they choose to purchase from a different store?
Cash Funds
- How do cash funds work?
- What does "funds pending" mean for my cash gift?
- How long will it take to receive our cash after a transfer is requested?
- Why does Zola need my social security number or photo ID?
- Our cash transfer failed. What should we do?
- How do Venmo contributions work?
- How do we choose who covers the 2.5% credit card processing fee for cash gifts?